ahyeon takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a registered player on the ahyeon platform.
Your Privacy Matters: ahyeon is committed to protecting the personal data of all registered players. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. This Privacy Policy is written in plain, formal English so that every player on our Bangladesh platform can understand exactly how their data is handled.
This Privacy Policy ("Policy") describes how ahyeon ("ahyeon", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "the Player") who access or use the ahyeon platform at https://ahyeon.club and any associated subdomains, mobile interfaces, or applications (collectively, "the Platform").
ahyeon operates as an online betting and casino platform serving players in the Bangladesh market. In the course of providing our services — including sports betting, live casino, slot games, account management, and payment processing — we necessarily collect and process personal data about our players. This Policy explains the scope of that data collection, the purposes for which it is used, and the measures we take to keep it secure.
By registering an account on the ahyeon Platform, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are published on the Platform and form part of the overall agreement between you and ahyeon.
ahyeon collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of data we collect are set out in the table below:
| Category | Examples of Data Collected | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID (NID) number, passport number | Required |
| Contact Data | Email address, mobile phone number, residential address (city, district, division) | Required |
| Financial Data | bKash / Nagad / Rocket / Upay account references, bank account identifiers, deposit and withdrawal history, transaction amounts | Required |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills, selfie images for liveness checks | Required for KYC |
| Account Data | Username, account number, account balance, bonus history, wagering records, betting history, game history | Required |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Automatic |
| Usage Data | Pages visited, session duration, click paths, search queries within the Platform, game sessions initiated | Automatic |
| Communications Data | Records of support interactions, complaint correspondence, chat transcripts, email correspondence | When initiated |
| Marketing Preferences | Opt-in or opt-out status for promotional emails, SMS notifications, and push notifications | Optional |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-disclosures), or biometric data beyond what is necessary for identity verification. Where verification processes require facial image comparison, such data is processed solely for verification purposes and is not retained beyond the period necessary to complete that verification.
ahyeon collects personal data through the following channels and mechanisms:
The majority of personal data we hold is data you provide directly when you register an account, complete identity verification, make a deposit or withdrawal request, contact customer support, or opt in to promotional communications. You are in control of what you provide in these interactions, subject to the minimum information requirements necessary to operate your account.
When you access the Platform via a web browser or mobile device, our servers automatically collect Technical Data and Usage Data as described in Section 2. This collection occurs through standard server logging, cookies, and similar tracking technologies. Please see Section 7 for a detailed explanation of our use of cookies.
In limited circumstances, ahyeon may receive personal data about you from third-party sources, including:
Data received from third-party sources is combined with data you have provided directly and is used only for the purposes described in this Policy.
ahyeon uses your personal data for the following purposes. Each purpose is linked to a legal basis as described in Section 5.
We use your Identity Data, Contact Data, and Account Data to create and maintain your player account, verify your identity, manage your account settings, process your login requests, and communicate account-related information to you such as balance updates, bet confirmations, and withdrawal notifications.
We use your Financial Data and Identity Data to process deposit and withdrawal transactions through supported payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Payment data is shared with the relevant payment provider only to the extent necessary to execute the transaction.
We use your Identity Data and Verification Documents to carry out Know Your Customer (KYC) checks as required to prevent underage gambling, fraud, and money laundering. This includes verifying that you are aged 18 or above and that the identity and payment details you have provided are accurate and belong to you.
We use your Account Data, Usage Data, and Technical Data to monitor for indicators of problematic gambling behaviour, to apply and enforce responsible gaming tools (such as deposit limits, session limits, cooling-off periods, and self-exclusion) that you have activated on your account, and to comply with our obligations to promote responsible gambling across the Platform.
We use Technical Data, Financial Data, and Account Data to detect and prevent fraudulent activity, account compromise, money laundering, match-fixing, and other prohibited conduct as defined in our Terms & Conditions. This includes automated and manual review of unusual transaction patterns and login activity.
We use aggregated and anonymised Usage Data and Technical Data to analyse how players interact with the Platform, identify technical issues, optimise game performance, and improve the overall user experience. In this context, data is not used in a form that identifies individual players.
We use Communications Data, Account Data, and Identity Data to respond to support inquiries, resolve disputes, investigate complaints, and maintain records of interactions as required by our internal policies.
Where you have opted in to marketing communications, we use your Contact Data and Account Data to send you information about promotional offers, bonus products, tournaments, and seasonal events relevant to your interests. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or by following the unsubscribe instructions in any promotional email.
ahyeon processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
ahyeon does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following specific circumstances:
We engage third-party companies to provide services on our behalf that require limited access to your personal data. These include identity verification providers, payment processing partners (including bKash, Nagad, Rocket, and Upay), game platform providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe), IT infrastructure providers, and customer support software vendors. All service providers are required to process your data only on ahyeon's instructions and in accordance with data protection obligations equivalent to those set out in this Policy.
ahyeon may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory direction. Where possible and permissible, we will notify you of such disclosures.
We may share relevant account and transaction data with fraud prevention agencies and anti-money laundering screening services in order to verify identities, prevent financial crime, and comply with applicable obligations. Records held by these agencies may be used by other organisations to make decisions about their own fraud and AML controls.
In the event that ahyeon undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction, provided that the receiving entity agrees to honour the commitments set out in this Privacy Policy.
No Data Selling: ahyeon does not and will not sell your personal data to data brokers, advertising networks, or any third parties for commercial purposes unrelated to the direct provision of services to you on the Platform.
The ahyeon Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device across sessions and to store certain preferences and session identifiers.
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that blocking strictly necessary cookies will prevent the Platform from functioning correctly. Detailed instructions for managing cookies in commonly used browsers are available in each browser's help documentation.
ahyeon retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML and KYC regulatory obligations |
| Financial Transaction Data | 7 years from the date of transaction | Financial record-keeping obligations |
| Betting & Game History | 5 years from the date of activity | Dispute resolution and compliance audits |
| Support Communications | 3 years from the date of interaction | Complaint handling and quality assurance |
| Technical & Usage Logs | 13 months from collection | Security monitoring and fraud detection |
| Marketing Preferences | Until consent is withdrawn + 12 months | Suppression list management |
| Self-Exclusion Records | Duration of exclusion + 7 years | Responsible gaming enforcement |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where anonymised data is retained for statistical or analytical purposes, it is no longer considered personal data and falls outside the scope of this Policy.
ahyeon implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
Important: While ahyeon takes all reasonable steps to protect your personal data, no security system is entirely impenetrable. In the event of a data breach that poses a risk to your rights and interests, ahyeon will notify affected players in accordance with applicable requirements and will take all steps within its control to contain and remediate the breach.
As a player on the ahyeon Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a description of your request. We aim to respond to all rights requests within 30 days of receipt.
The ahyeon Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is a mandatory step of the registration and KYC process, and accounts found to belong to minors are closed immediately upon discovery, with all associated data deleted except where retention is required by applicable law.
If you have reason to believe that a minor has registered an account on the ahyeon Platform, or that personal data belonging to a minor has been submitted, please notify us immediately at [email protected]. We will investigate the matter promptly and take all appropriate action.
Parents and guardians who are concerned about minors accessing online gambling platforms are encouraged to make use of parental control software and internet filtering tools available for household devices and network connections.
The ahyeon Platform integrates services provided by third-party vendors, including game content providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe), payment processors (bKash, Nagad, Rocket, Upay, and supported bank partners), and technical infrastructure providers. When you interact with these third-party services — for example, by launching a live casino game or initiating a bKash deposit — limited personal data may be transmitted to the relevant provider in order to deliver that service.
Third-party providers operate under their own privacy policies and data handling practices. ahyeon selects third-party partners who meet appropriate data protection standards and requires them to handle player data solely for the purposes of delivering their contracted services to ahyeon. We recommend that you review the privacy policies of any third-party services you interact with via the Platform, particularly in respect of payment providers, as their handling of financial data may be subject to separate regulatory frameworks.
The ahyeon Platform does not contain links to external third-party websites unrelated to its core services. Any links that do appear on the Platform are limited to operational services directly related to your account activity.
ahyeon may send you promotional communications about bonus offers, tournaments, seasonal events (such as Eid promotions, Pohela Boishakh specials, and BPL season offers), and new game launches where you have opted in to receive such communications at registration or subsequently through your account settings.
Marketing communications are sent via email and, where you have provided a mobile number and opted in, via SMS notification. We do not send unsolicited marketing communications to individuals who have not opted in, and we do not use your personal data for advertising on external platforms or networks.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional communications. We will continue to send you account-related notifications such as deposit confirmations, withdrawal approvals, and security alerts as these are necessary for the operation of your account.
ahyeon reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made — meaning changes that significantly affect your rights or the way your data is used — we will notify registered players via the email address associated with their account, or through a prominent notification on the Platform, at least 7 days prior to the changes taking effect.
Minor or clarificatory amendments that do not alter the substance of this Policy may take effect immediately upon publication. The "Last Updated" date at the top of this page will be revised each time the Policy is amended. We encourage you to review this Policy periodically to stay informed of how ahyeon protects your personal data.
Your continued use of the ahyeon Platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy, to the extent permitted by applicable law.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ahyeon handles your personal data, please contact our support team. We are committed to addressing all privacy-related inquiries promptly and transparently.
Data & Privacy Inquiries: [email protected]
Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays. When submitting a privacy-related request, please include your registered username and a clear description of your query or the right you wish to exercise. We aim to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 days.
Our Data Commitments
Six principles that guide every data decision ahyeon makes — from the moment you register to the day you close your account.
Every byte of data you share with ahyeon — from login credentials to payment details — travels over TLS/SSL encrypted connections. Data stored on our servers is encrypted at rest, keeping your information safe from unauthorised access.
Only authorised ahyeon personnel with a genuine operational need can access your personal data. All staff with data access are bound by confidentiality agreements and complete regular data protection training.
ahyeon does not sell, rent, or trade your personal data to third parties for commercial gain. Your information is used exclusively to operate your account and improve your experience on the Platform.
We hold your data only for as long as legally required or operationally necessary. Once retention periods expire, data is securely deleted or anonymised — no indefinite storage of personal records.
Access, correct, export, or request deletion of your personal data at any time. Our support team processes all data rights requests within 30 days, in line with your rights as an ahyeon player.
When this Policy changes in a meaningful way, we notify you in advance by email. No surprise policy updates — ahyeon keeps you informed so you always know how your data is being handled.
Ready to Play?
Now that you know exactly how ahyeon protects your data, dive into the Platform. Bet on cricket, spin the slots, or join the live casino — all backed by the security and transparency detailed in this Privacy Policy.
18+ Only ahyeon is a safe and reliable platform. SSL encrypted. Fair play certified. Gamble responsibly.